FAQs
How long does Verizon FiOS installation take? ›
A typical installation takes 4 - 6 hours after the Verizon Technician arrives at your home. Make sure you allow enough time for installation. An adult who can make decisions regarding equipment placement and computer configuration options must be present for the entire installation.
Is Verizon FiOS easy to install? ›Self-Installation is easy. You'll receive an Installation Kit prior to your service ready date. The kit contains: An instruction booklet.
What does Fios installation include? ›Installation of Fios TV includes connecting up to three televisions with existing coaxial outlets (including installation of set-top boxes) and programming the Fios TV remote control for your set-top boxes and televisions. Additional TVs can be set up for an additional charge.
How do I speak to a live person at Verizon FiOS? ›Means of assistance? You can call 800-837-4966 and a Verizon agent will connect you with a Tech Support Pro agent via a priority queue. The MyFios app provides immediate contact with a Tech Support Pro agent via phone.
How fast can Fios get? ›With speeds averaging between 1.5 Gbps and 2.3 Gbps for both upload and download, our faster-than-ever service makes sure there's plenty of internet connection for everyone (and then some).
Do you have to pay for Verizon installation? ›You may have to pay for professional installation unless you order online, but once you're up and running we think you'll be pleased with the overall value.
Do you really need a Verizon router for Fios? ›Fios One set-top-boxes require the use of a Verizon router as the primary router. Can you use your own router with Fios? Yes, you can.
Do I need a cable box for every TV with Verizon FIOS? ›Fios TV is compatible with all types of TVs. However, HDTV service requires an HDTV, an HD set-top box, and HDMI or DVI cables with an adaptor. Also, a cable-ready TV tuner can provide reception of local service below channel 49.
Can I use FIOS without a router? ›The new fios one boxes can't be activated and be very difficult to keep working without a Verizon router.
Do I tip the FIOS installer? ›If he/she actually shows up on time, does the job well, and isn't stoned, I would at least offer a tip. said by Xanthos: It is against the Verizon Code of Business Conduct for any employee to accept gratuities. A soda, bottled water, or cup of coffee is fine, but money, no.
How does Fios connect to your TV? ›
Connect to Fios TV via a Wired or a Wi-Fi connection Wired: Connect the coax cable from your Fios TV One Mini to a coax outlet. Wi-Fi: Do NOT connect the coax cable; your Fios Wi-Fi will sync automatically. B. Connect the HDMI cable* from your Fios TV One Mini to your TV.
Does Verizon install cable outlets? ›Your Verizon FiOS TV technician can install new outlets for an additional charge. Depending on the area and your home's set-up, our technician(s) may or may not fish walls or move furniture when installing or replacing wiring or installing Set Top Boxes.
Why won't Verizon let me speak to a person? ›There is no way to call Verizon's customer service without getting a pre-recorded message. However, you can take these steps to get on the line with a human very fast. Call Verizon customer service at 800-922-0204 between 8 a.m. and 7 p.m. When prompted to state why you are calling, press "0."
What number is 1 800 922 0204? ›If your password or PIN code is lost, stolen or used without your permission, call us immediately at 1-800-922-0204. If you disclose your password or PIN to a third party bill payment vendor, Verizon Wireless is not responsible for the accuracy and timeliness of your bill payments.
Does Verizon FiOS have 24 hour tech support? ›Yes. Verizon Premium Technical Support is available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday.
How long does it take to boot a Verizon router? ›Plug the router back in. Wait 1-3 minutes for the initialization process to be completed. Attempt to connect to the internet.
Can I watch Verizon FiOS without a box? ›The Fios TV Home app lets you access your Fios TV service using your own streaming device connected to your TV.